We love our tenants—and we work hard to make sure your home is safe, functional, and comfortable. But after years in property management, there are a few things we wish every renter knew. Think of this as a peek behind the curtain into how we keep everything running smoothly (and how you can make your rental experience even better).
1. Maintenance Requests Aren’t Just Paperwork—They’re a Lifeline
When we ask you to submit maintenance requests through your tenant portal, it’s not to make your life harder. It’s because that system keeps everything organized, documented, and ensures we can respond as quickly as possible. Texts and sticky notes on the door? They will get lost. Submitting it through the portal is the fastest way to get your leaky faucet fixed.
2. We’re Property Managers, Not Mind Readers
We can’t fix what we don’t know about. If you notice a problem—even if it feels small—please let us know. That tiny drip or flickering outlet might not seem like a big deal, but small issues can quickly turn into expensive disasters if ignored. We’d rather fix it early (and cheaply) than have you living with a problem.
3. Rent Due Dates Aren’t Suggestions
We understand life happens, and emergencies come up. Communication is key. But rent due dates aren’t flexible unless you’ve worked out an arrangement with us ahead of time. When you pay late without notice, it impacts owners and the property’s financial health. A quick call or email goes a long way in avoiding late fees and misunderstandings.
4. Pets? Just Ask First.
We love animals as much as you do—but surprise pets aren’t cute when it comes to a lease agreement. Unauthorized pets can cause damage, allergies for future tenants, and legal headaches for everyone. If you want a pet, talk to us first—we’ll walk you through your options.
5. We Want You to Love Where You Live
Believe it or not, we don’t just care about collecting rent. We care that you feel at home. If something isn’t working for you—like needing a better parking solution or clarification about yard maintenance—please reach out. We’d rather work with you than have you unhappy in silence.
6. Move-Out Surprises Are Avoidable
The biggest move-out frustrations usually come from miscommunication. Cleaning expectations, keys, and damages are all clearly laid out in your lease. If you have questions before moving out, ask! We’re happy to do a walkthrough and let you know what’s expected so you can get as much of your deposit back as possible.
Bottom line: We’re on your team. When you communicate and follow the systems we’ve put in place, life is easier for everyone—and you’ll have a property manager who’s genuinely excited to help you.
If you’re new to renting with us (or thinking about applying), we promise our goal is to make renting as stress-free as possible. Check out available rentals and tenant resources at NovichPM.com.
